The 6 Best Chatbase Alternatives (2024)

If you are looking for a custom chatbot for your website, but are confused by the number of options, you are in the right place. In this article, we will review the best Chatbase alternatives that lets you add custom chatbots to your website.

Table of Contents

1. What is AI chatbot for your website?
2. Do you need an AI chatbot for your website?
3. Why a Chatbase alternative is needed
4. How to choose the best chatbot for your website
5. The 6 Best Chatbase alternatives

What is AI chatbot for your website?

An AI chatbot for your website (also known as ChatGPT for your website) is a quite new concept and we can confidently say it’s here to stay. This concept lets you add custom chatbots trained on your data to your website to help you with customer support, sales, and marketing.

It all started in February 2023, when Yasser (Founder of Chatbase) posted a tweet about a tool that lets you create a chatbot from any PDF document. A month after he converted Chatbase into a chatbot builder that lets you create custom chatbots for your website.

The idea was simple but so powerful that we’ve seen thousands of variations of it since then.

Do you need an AI chatbot for your website?

Before we dive into the best Chatbase alternatives, we should first ask ourselves if we actually need a chatbot for our website.

Here is a quick quiz you can take to determine if you need a chatbot for your website:

If you got more than 5 points, you probably need a chatbot for your website. Now the question is which chatbot platform should you use?

You might think that you can just use Chatbase as that is one of the most popular ChatGPT for your website platforms out there, but there are many other chatbot platforms that can be better for your website.

Why a Chatbase alternative is needed

Don’t get us wrong, Chatbase is a great tool for creating custom chatbots for your website. It is easy to use, has a lot of features, is trusted by many businesses, and more importantly it invented the concept of ChatGPT for your website.

However, as good as it sounds it is not perfect. There are some limitations to it which led you to this blog post.

So let’s discuss the limitations of Chatbase and why you might need a Chatbase alternative.

1. Cost

Chatbase is not cheap. It can get quite expensive when you are moving up in the pricing plans. You can find yourself in a situation where you are paying more for add-ons than the cost of the plan itself.

2. Features

Chatbase is perfect for giving information about your website. It can pull up relative and reliable information from your website quite fast, but what if you need something more? Something that is not just a information printing machine? That is where Chatbase falls short. The lack of action taking capabilities is a big downside if you are looking for a all in one chatbot solution.

3. Control

Chatbase is nice, if you are one of those people who like to use AI for everything and don’t mind the lack of control it brings. But if you are looking for more control over the chatbot, you might want to look for other options. With Chatbase you are at the mercy of the LLM model you choose, and the RAG pipeline Chatbase provides. That’s it. You can’t tweak it further. Imagine you have a flow that you do not want to use AI at all, well good luck with that, as you cannot do that with Chatbase.

4. Mobile Support

Chatbase is a web app first and foremost. It is meant to be deployed on your website. But what if you are looking for a chatbot that you want to use on your mobile application? With Chatbase you are limited to using a Web view in the best case scenario as there is no mobile SDK available.

Well, we covered the limitations of Chatbase and now let’s talk about how to choose the best chatbot for your website.

How to choose the best chatbot for your website

Choosing the best chatbot for your website is not an easy task. There are many factors which are important to consider and we will try to cover the most important ones.

1. Features

The first thing you should consider is the features you need. Do you need a chatbot that can answer questions? Do you need a chatbot that can book appointments? Do you need a chatbot that can sell products? These are all important questions to ask yourself when choosing a chatbot.

2. Cost

The second thing you should consider is the cost. How much are you willing to spend on a chatbot? There are many chatbot platforms that offer a free tier, but those are meant to be a trial basically. There is probably no free plan that will be enough for your use case.

Most platforms offer a similar pricing structure, where you pay a monthly or yearly fee for the service. The core difference between the platforms is the pricing and limits of the plans. Therefore, it is important to understand your needs and how much sessions you expect monthly to find the best price-performance ratio for your website.

3. Ease of use

The third thing you should consider is the ease of use. How easy is it to get started with the chatbot? How easy is it to integrate with your website? How easy is it to use the chatbot for your customers? These are all important questions to ask yourself when choosing a chatbot.

4. Customization

The fourth thing you should consider is the customization. How customizable is the chatbot? How easy is it to customize the chatbot? How easy is it to change the chatbot’s behavior? These are crucial questions to ask yourself when choosing a chatbot as they are closely related to your brand identity and customer expectations.

5. AI Capabilities

The final point is the AI capabilities. How good is the AI? Is it only useful for giving information or can it also take actions? How well can it understand human language? Can it understand sarcasm? Can it understand context? Do customers realize they are talking to a bot immediately? Consider these questions to find the best chatbot for your website.

The 6 Best Chatbase alternatives

It took us so long to collect this list of the best Chatbase alternatives as we wanted to make sure we cover all the important points. Here are our top 6 picks without any specific order:

1. Suppa

Suppa is a no-code chatbot builder that lets you create custom chatbots for your website. It is the most customizable chatbot builder out there with its unique canvas approach to fully control the AI integration on your conversation flows. Plus, it lets you connect your own system API endpoints so either you or the AI can take actions on your systems to provide a better customer experience.

Core features

• Canvas approach to fully control the AI integration on your conversation flows
• Connect your own system API endpoints so either you or the AI can take actions on your systems
• iOS and Android SDKs to connect your chatbot to your mobile application

Pricing

Free Trial: 14 days - No Credit Card Required

• Starter: $27/mo - 1 Chatbot, 5,000 messages
• Pro: $57/mo - 3 Chatbots, 15,000 messages
• Business: $137/mo - 10 Chatbots, 50,000 messages

2. Chatwith

Chatwith focuses on the action taking capabilities of the chatbot. It lets you connect more than 5000+ integrations to your chatbot so you can take actions on your systems. Also, the guardrail approach on AI is a great way to control the chatbot and make sure it does not say things you don’t want it to say.

Core features

• Action taking capabilities
• Human escalation
• Auto-train periodically
• AI guardrail

Pricing

Free Trial: 14 days

• Starter: $19/mo - 1 Chatbot, 2,000 messages
• Business: $59/mo - 2 Chatbots, 3,000 messages

3. LiveChatAI

LiveChatAI is a versatile chatbot platform that combines AI capabilities with human-like interactions. It offers a range of features to enhance customer support and engagement, including API integrations and team collaboration tools.

Core features

• API actions integration for connecting with external systems
• AI guardrail to ensure appropriate responses
• Human handoff for complex queries
• Team roles for better management and collaboration

Pricing

Free Trial: Free plan with 250 messages

• Basic: $39/mo - 1 Chatbot, 4,000 messages
• Pro: $89/mo - 2 Chatbots, 10,000 messages
• Advanced: $189/mo - 5 Chatbots, 15,000 messages
• Expert: $389/mo - 10 Chatbots, 20,000 messages

4. SiteGPT

SiteGPT focuses on creating intelligent chatbots that can seamlessly integrate with your website. It offers features like API functions integration and automatic training to keep your chatbot up-to-date with your latest content.

Core features

• API functions integration for extended functionality
• Human escalation when AI can’t handle complex queries
• Auto-train periodically to stay current with your content
• Whitelabel solution for a seamless brand experience

Pricing

Free Trial: 7 days

• Starter: $59/mo - 1 Chatbot, 4,000 messages
• Growth: $129/mo - 2 Chatbots, 10,000 messages
• Scale: $429/mo - 5 Chatbots, 40,000 messages

5. Botsonic

Botsonic is a powerful chatbot platform that shines on CRM integration. It allows for customization of bot behaviors and seamless human escalation when needed.

Core features

• Interact with CRM systems for better customer data management
• Action taking capabilities for more than just information retrieval
• Human escalation for complex queries
• Custom behaviors and actions to tailor the chatbot to your needs

Pricing

Free Trial: 7 days - No Credit Card Required

• Starter: $19/mo - 1 Chatbot, 1,000 messages
• Pro: $49/mo - 2 Chatbots, 3,000 messages
• Advanced: $299/mo - 5 Chatbots, 12,000 messages

6. Aidbase

Aidbase offers a comprehensive chatbot solution with features like automatic training and support personas. It also includes a ticket system and lead collection capabilities to improve your existing customer support solution.

Core features

• Auto-train periodically to keep the chatbot updated
• Ticket system for managing customer inquiries
• Support personas to provide a more personalized experience
• Lead collection to capture potential customer information

Pricing

Free Trial: 7 days

• Standard: $32/mo - 2 Chatbots, 2,500 messages
• Pro: $109/mo - 5 Chatbots, 10,000 messages
• Expert: $440/mo - 50 Chatbots, 100,000 messages

Conclusion

And that’s it. We hope this blog post helped you find the best Chatbase alternative for your website. If you have any questions, feel free to reach out to us.